Every 24Hflower vending machine ships with a full 12-month warranty, a spare-parts kit in the case, and an engineering team that answers within hours — not weeks. Here is exactly what is covered and how a claim works.
For 12 months from delivery, any component that fails under normal operation is repaired or replaced free of charge — including the parts themselves and air-freight cost for warranty shipments. Before shipping, every machine completes a 72-hour live bouquet test, so the failure rate you inherit is already the lowest we can engineer.
See what every order includes →Send a photo or short video of the issue on WhatsApp or email — the error code on screen is enough in most cases.
AnytimeOur engineers access the machine's IoT backend or guide your staff over video call. About 70% of issues are fixed remotely the same day.
Within 24 hoursIf a physical part is needed, we dispatch it by express air freight with a step-by-step replacement video for your local technician.
Dispatched in 72 hoursWe verify the fix together, update the machine's service record, and add the case to your unit's history for future reference.
Closed with confirmationEvery machine ships with a spare-parts kit in the plywood case — the small items that would otherwise ground your machine while a parcel crosses an ocean. After the kit, we keep supplying compatible parts for every model we have ever produced, for as long as you operate it.
Parts requests are answered with a photo-confirmed parts list and price within one working day. Warranty parts fly free; after-warranty parts are quoted at factory cost plus shipping.
Every unit includes an IoT module connected to our cloud backend. From anywhere, you can check live status, temperature curve, stock level and sales data — and receive alerts before small issues become downtime.
New features, UI improvements and payment integrations are pushed to your machines over the air — no technician visit, no extra fee, for the life of the machine.
Add 12 or 24 months of the same full coverage — best value if purchased with the original order.
Parts at factory cost plus shipping; remote diagnosis stays free forever.
Prioritized parts dispatch, annual health check and firmware upgrade scheduling for fleets of 5+ machines.
Or email sales@24hflower.com
Tell us your location and budget — we'll reply within 24 hours with a full quotation and a free site evaluation.