Everything buyers ask us, answered straight.

Factory-direct prices typically range from $3,500 to $4,600 depending on slot count, screen size and payment configuration. Shipping, duties and installation are quoted separately so you can compare landed cost accurately.

The MOQ is 1 machine. Many operators start with a single unit at one venue, verify the numbers, then scale to fleets of 5–10 machines. Volume pricing applies from 2 units.

The process has five steps: send an enquiry with your city and venue type, receive a full quotation within 24 hours, confirm the Proforma Invoice and pay a 30% deposit by T/T, production and 72-hour quality testing follow, then we ship and support remote installation.

Yes. OEM and ODM services are included: custom machine wrap design, localized screen UI in your language and your logo on the body. OEM lead time is 35–45 days versus 20–30 days for standard models.

Card, NFC contactless and QR code payment are standard. We match the payment stack to your market — for example credit cards and Apple/Google Pay in the US, QR wallets in Asia, or local providers on request.

By sea freight in a reinforced plywood case with fixed internal bracing — the same packing used for deliveries to more than 120 countries. Air freight is available for urgent single units and spare parts.

Sea freight takes 15–40 days depending on destination port. Air freight takes 5–10 days. Production runs in parallel, so a standard machine typically reaches your port 35–70 days after the deposit.

It depends on the trade term. Under EXW, FOB and CIF the buyer handles import clearance and duties; under DDP we handle clearance and pay duties, delivering a landed ready-to-operate machine. We can calculate a landed-cost comparison for your market before you decide.

Within 3 working days of vessel departure you receive the full document set by email: Commercial Invoice, Packing List, Bill of Lading and a CE certificate copy with the user manual.

No construction work is needed. The machine requires a level floor, standard power outlet and a network or SIM connection. We support remote installation with your local team over video call — machines arrive pre-configured and network-ready.

High-dwelling-time and gift-motivated locations: hospitals, shopping malls, hotels, wedding stores, metro stations and university campuses. Send us your venue photos and foot-traffic estimate — we advise on placement and slot mix free of charge.

Flowers are loaded through the front service door in pre-prepared bouquets. Restocking takes minutes, and the IoT dashboard shows the exact stock level per slot so you know when and what to bring.

Yes. Every unit includes an IoT module connected to our cloud backend, showing live sales, stock and temperature from your phone, with alerts when attention is needed.

Bouquets are stored in a refrigerated chamber held at 2–8°C — the same temperature range professional florists use for cold storage — with stable humidity and minimal door-open exposure, since customers browse on screen rather than opening the cabinet.

Every machine completes a 72-hour live bouquet test before packing: real flowers are loaded and monitored through full cooling cycles. You receive photos and a test video before shipment.

The IoT module monitors the temperature curve continuously and sends an alert to your dashboard the moment cooling drifts, so you can act before flowers are affected. The cooling system is a core covered component under the 12-month warranty.

Every machine ships with a full 12-month warranty covering defective components under normal operation, including the cooling system, touch screen, payment module and control board. Extended 12- or 24-month coverage is available.

Your local staff perform the repair, guided remotely by our engineers. Machines are modular — most parts swap with a screwdriver — and about 70% of issues are solved remotely the same day.

Warranty parts are dispatched by express air within 72 hours of confirmation, at our cost during the warranty period. Every shipment includes a step-by-step replacement video.

No. New features, UI improvements and payment integrations are delivered over the air (OTA) free of charge for the life of the machine.