1. Acceptance of terms
By accessing 24hflower.com or submitting an enquiry, you agree to these Terms of Service. If you do not agree, please do not use the website. These terms apply to website use and to orders placed directly with 24Hflower; each confirmed order is additionally governed by its Proforma Invoice (PI) and sales contract.
2. About our service
24Hflower is a manufacturer and exporter of smart flower vending machines based in Guangzhou, China. Through this website we provide product information, quotations and after-sales coordination. We are the factory source — we do not act as a marketplace or reseller for third-party products.
3. Quotations & orders
- Quotations are valid for 30 days unless stated otherwise, and subject to raw-material and freight availability at the time of order confirmation.
- An order is confirmed when you sign the Proforma Invoice and the agreed deposit has been received. Production lead times start from deposit receipt, not from first contact.
- Changes to specifications after production has started may affect price and lead time and must be confirmed in writing by both parties.
- We may decline or cancel an order before shipment for reasons including payment default, sanctions or export-control restrictions. In such cases, received payments are refunded minus any documented costs already incurred.
4. Prices & payment
- All prices are quoted in USD and, unless otherwise agreed, exclude shipping, import duties and taxes — see the trade terms on our How to Order page.
- Standard payment is 30% deposit by T/T, 70% balance before shipment. L/C at sight is accepted for qualifying orders.
- Bank charges outside China are borne by the buyer. Machines remain the property of 24Hflower until full payment is received.
5. Delivery & transfer of risk
Delivery terms follow the Incoterms 2020 rule stated on your PI (EXW, FOB, CIF or DDP). Risk passes to the buyer at the point defined by the applicable Incoterm — in practice, when the machine is handed to the carrier (EXW/FOB), loaded on the vessel (CIF) or delivered to your address (DDP).
Stated lead times are good-faith estimates. We are not liable for delays caused by shipping lines, customs, weather or other events beyond our reasonable control, but we will always communicate proactively and support claims where we are responsible.
6. Warranty & limitation of liability
Every machine carries a 12-month warranty covering defective components under normal operation. The scope, claim process and exclusions are described on our Warranty & Support page.
To the maximum extent permitted by law, 24Hflower's total liability for any order is limited to the amount actually paid for the machine concerned. We are not liable for indirect or consequential losses such as lost profits, lost flower sales or venue closure arising from downtime.
7. Intellectual property
All content on this website — text, photography, machine designs, UI screens, logos and the 24Hflower name — is owned by 24Hflower or licensed to us. You may not copy, reproduce or use it commercially without written permission. Custom branding produced for your order (wraps, screen content) belongs to you upon full payment.
8. Use of this website
You agree not to misuse this website — including scraping at disruptive volume, attempting unauthorized access, submitting false enquiries or using our contact forms for spam. Personal data submitted through the site is handled per our Privacy Policy.
9. Governing law & disputes
These terms are governed by the laws of the People's Republic of China. Disputes arising from confirmed orders are handled per the dispute-resolution clause of the corresponding sales contract. For everything else, we ask — and commit — to first attempt good-faith negotiation; most issues are resolved with one conversation.
10. Changes to these terms
We may update these terms to reflect changes in our business or legal requirements. The "Last updated" date above shows the current version. Terms do not retroactively alter confirmed orders, which remain governed by the PI and contract in force at confirmation.
11. Contact
Questions about these terms?
24Hflower — Guangzhou, China
Email: sales@24hflower.com