1. Who we are
This website is operated by 24Hflower, a flower vending machine manufacturer based in Guangzhou, China. We design, manufacture and export smart flower vending machines to operators in more than 120 countries.
This policy explains what personal data we collect through 24hflower.com, why we collect it, and the choices you have. It applies to all visitors, prospective buyers and operators who contact us through this website.
2. Information we collect
Information you give us
- Contact details — name, email address, phone/WhatsApp number, country and company name when you submit a quote request or contact form.
- Project information — your location, venue type, budget range and messages you choose to send us so we can prepare an accurate quotation.
Information collected automatically
- Technical data — IP address, browser type, device type, operating system and pages visited, collected through server logs and analytics tools.
- Cookie data — see section 4 below.
We do not collect payment card numbers through this website. Machine payments are processed through the payment providers configured on each deployed machine, not through this site.
3. How we use your information
We use the personal data we collect to:
- Respond to quote requests and enquiries, usually within 24 hours;
- Prepare quotations, shipping estimates and site-evaluation proposals;
- Provide after-sales support, warranty service and software updates;
- Improve the content, performance and SEO of this website;
- Send occasional product updates, only if you have opted in — you can unsubscribe at any time.
We do not sell or rent your personal data to third parties.
4. Cookies & analytics
This website uses a small number of cookies and similar technologies:
- Essential cookies — required for core site functions such as security and load balancing. These cannot be disabled.
- Analytics cookies — help us understand which pages are useful (e.g. Google Analytics). Data is aggregated and used to improve the site.
You can control or delete cookies through your browser settings. Blocking analytics cookies will not affect your ability to browse the site or request a quotation.
5. Sharing & disclosure
We share personal data only with:
- Service providers — email delivery, hosting and analytics vendors that process data on our behalf under contract;
- Logistics partners — freight forwarders and customs brokers, only the details needed to deliver machines you have ordered;
- Legal authorities — where disclosure is required by applicable law.
6. International data transfers
24Hflower operates from China and serves customers worldwide. When you submit an enquiry, your data may be transferred to and processed in China and by our service providers in other countries. We take steps to ensure an adequate level of protection for such transfers, including contractual safeguards with our providers.
7. Data retention
We keep enquiry and quotation records for up to 24 months after our last contact, so we can support follow-up questions and warranty claims. Server log data is kept for a shorter period. Data is deleted or anonymised when it is no longer needed for the purposes above.
8. Data security
This website is served over HTTPS. Access to enquiry records is restricted to the 24Hflower sales and support staff who need it. No method of transmission over the Internet is 100% secure, but we review our safeguards regularly.
9. Your rights
Depending on your location (for example under the EU GDPR or the California CCPA), you may have the right to:
- Request a copy of the personal data we hold about you;
- Ask us to correct or delete your personal data;
- Object to or restrict certain processing, including marketing emails;
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, email sales@24hflower.com. We respond to verified requests within 30 days.
10. Children's privacy
This is a B2B website aimed at business operators. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows the current version. Material changes will be highlighted on this page.
12. Contact us
Questions about this policy or about the data we hold? Contact our data contact point:
24Hflower — Guangzhou, China
Email: sales@24hflower.com