How to Order

From first message to first sale, in five clear steps.

No middlemen, no hidden fees. Here is exactly how buying a 24Hflower vending machine works — payment terms, shipping options, customs documents and delivery timelines, all in one place.

The Process

Five steps, typically 30–45 days door to port.

1

Enquiry

Tell us your city, venue type and expected daily foot traffic. We recommend the right machine model and slot configuration — free of charge, no commitment.

Same day response
2

Quotation & site evaluation

You receive a full quotation: machine price, spare-parts kit, shipping estimate and landed-cost reference for your market. We also review your site photos and advise on power, placement and foot traffic.

Within 24 hours
3

PI & payment

Once the offer is confirmed, we issue a Proforma Invoice (PI). Production starts after we receive the deposit — typically 30% by T/T, with the balance due before shipment.

Payment to production start: 1–3 days
4

Production & QC

Your machine is assembled, fitted with the agreed payment system and screen, then passes a 72-hour live flower bouquet test before packing. You receive photos and a test video before we ship.

20–30 days standard · 35–45 days OEM
5

Shipping & installation

We book the vessel (or air freight for urgent orders), issue the full document set, and support remote installation with your local team over video call. Machines arrive pre-configured and network-ready.

Sea freight: 15–40 days depending on destination
Payment Terms

Simple, standard trade payment options.

T/T bank transfer Most common

30% deposit + 70% before shipment

  • Deposit confirms your production slot
  • Balance paid after QC photos & test video are approved
  • Bank transfer to our company account (USD or CNY)

L/C at sight Large orders

For orders above $50,000

  • Irrevocable Letter of Credit issued by your bank
  • Documents presented against shipment
  • Available for 10+ unit orders

Trade platforms Optional

Trade Assurance / escrow on request

  • Platform-protected ordering for first-time buyers
  • Fees borne by the buyer where applicable
  • Same production and QC process

Prices are quoted in USD. Bank charges outside China are borne by the buyer. Invoice and contract issued by the factory entity — no agent markups.

Incoterms 2020

Who pays for what — pick your trade term.

Trade termMachine price includesSea freightImport customs & dutiesBest for
EXW GuangzhouEx-factory price onlyBuyerBuyerBuyers with their own freight forwarder in China
FOB ShenzhenEx-factory + export clearance + delivery to portBuyerBuyerMost experienced importers
CIFFOB + ocean freight to your portSellerBuyerFirst-time importers who have a customs broker
DDPCIF + import clearance + duties, delivered to your doorSellerSellerBuyers who want a landed, ready-to-operate machine

Not sure which term fits your market? Send us your destination port or city — we will calculate a landed-cost comparison so you can see the true total before deciding.

Shipping & Customs

Documents and duties, handled transparently.

Machines ship by sea in a reinforced plywood case with fixed internal bracing — the same packing we use for 120+ country deliveries. You receive the full document set by email within 3 working days of vessel departure.

  • Commercial Invoice (CI)
  • Packing List (PL)
  • Bill of Lading (B/L)
  • CE certificate copy & user manual
Sea freight (recommended)15–40 days to most ports · cheapest per unit for 2+ machines
Air freight (urgent)5–10 days · available for spare parts and single units
Import dutiesPaid by buyer under EXW/FOB/CIF · quoted in advance under DDP
Lead Time

Know your timeline before you pay.

20–30 days — standard models

Factory configurations with standard slot count, payment system and branding.

35–45 days — OEM / custom

Custom wrap design, screen content localization or special payment integration.

3–5 days — spare parts

Warranty and after-warranty parts shipped by air, dispatched within 72 hours of confirmation.

Every Order Includes

What arrives in the case.

Step 1 Starts Here

Get your quotation today.

Tell us your city and venue — you will have a full quotation and landed-cost estimate within 24 hours.

Or email sales@24hflower.com

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